FAQ & Site Info
Terms of ServiceOur webstore is open 24 hours a day. Your payment information is collected using SSL secure technology and is not stored on our servers.
We accept Visa and Mastercard through Google Checkout. Additionally, you may choose to pay for your purchase with any major credit card via Paypal.
All orders shipped to a South Carolina will incur between 6 and 10% sales tax depending on you county.
Differences in computer monitor settings may affect the color and brightness of our items on your screen.
Order Processing & Fulfillment
All orders are processed within 2 days of receipt. If you need something in a hurry, please let us know and we will do our best to accomodate you. As we cannot be responsible for the speed of the United States Postal Service, we cannot guarantee delivery by a specific date. We will, however, do the best we can! Priority mail reaches most US destinations within 2-3 business days in most cases.
Shipping & Returns
All domestic orders are sent via USPS. Domestic orders with totals under $15 will be sent via First Class Mail. All orders with totals at or above $15 will be sent via Priority Mail with Delivery Confirmation. Gift certificates are sent in an envelope via USPS First Class Mail.
Insurance is available for domestic orders at checkout. We are not responsible for your order once it enters the USPS system. If you have concerns about the safe arrival of your package, we strongly suggest that you purchase insurance.
We currently do not ship international.
Returns & Exchanges
If you are unhappy with your purchase, we will provide store credit (minus shipping costs and a 10% re-stocking fee) for items returned in their original condition within 30 days of purchase, provided that they are accompanied with the original receipt.
To initiate a return, please contact us to obtain a Return Authorization Number (RAN). The RAN must be clearly written on the outside of the package. The item(s) must also be appropriately packaged to avoid damage in transit. Returned items that are not properly packaged and/or labelled will be refused.
When a return has been processed, credit will be issued in the form of a voucher code that may be entered during the checkout process of your next order.
*Please Note: Unless an item is defective, we cannot provide return or exchange service for custom orders.
In the unlikely event that you receive a defective item, please follow the return procedure outlined above. You may choose to have the item replaced, a full refund (minus shipping charges), or a store credit in the full value of the item. In order to process a refund we must be able to determine that the item was actually defective and was not damaged by unusually rough handling after it was received. Due to the handmade nature of our items, slight inconsistencies are to be expected. Unless the inconsistencies negatively affect the function of an item, returns will not be allowed.
Please note that the 30 day time limit also applies to defective items.
Refused & Unclaimed Packages
If you are unavailable at the time the mail carrier attempts delivery, you are responsible for rescheduling the delivery.
If you do not claim your package or refuse it and the package is returned to us, you are responsible for reshipping charges.
If a refused, unclaimed, or undeliverable package is no longer wanted, a 20% restocking fee will apply and store credit in the amount of the balance less shipping charges and fees will be issued.
If you have purchased an item as a gift, and it is not accepted at the gift address and returned to us, we will ship the item, with an explanation, to your address free of charge.
Any personal information that you provide to us will not be shared with or sold to third parties.